Help with your tumble dryer
A dryer that stays cold, stops early or makes a new noise needs attention. We take repair requests for vented, condenser and heat-pump models.
Common reasons to request a repair
- Not heating
- Drum not turning
- Stopping mid-cycle
- Unusual noise
Identify the dryer type
Vented, condenser and heat-pump dryers have different arrangements. Tell us the type if you know it, whether the drum turns and whether the programme stays cold or ends early. Include any tank or filter message exactly as displayed. A symptom or message is useful evidence, but is not a confirmed diagnosis.
Plan safe access to a stacked dryer
If the dryer is on a washing machine, give us both the stacking arrangement and the available space around it. A machine in a cupboard may have additional access restrictions. Stop using a dryer that overheats or smells burnt; do not run another load to demonstrate the fault.
Choose the appliance format
Not sure which type you have? Send the model. We will check its suitability before confirming the work.
Before the engineer visits
Let us know which dryer type you have and whether it is stacked. Stop using a machine that smells burnt or overheats.
The office will explain the visit charges and confirm an appointment. If additional parts or work are needed, the engineer discusses the options before proceeding. Repair suitability depends on the model, fault, condition and parts availability.
Brands and model information
Choose your brand for model-number guidance and repair enquiry information.
Your tumble dryer repair questions
Can you assess heat-pump dryers?
Send the full model for the office to check suitability and the expertise required. Parts availability and the nature of the fault are confirmed as part of the assessment.
Why mention that the dryer is stacked?
An engineer may need a different access or lifting arrangement. Declaring this before the visit helps the office plan safely and discuss any additional requirements.
London, the M25 area and Surrey visits
We cover every area inside the M25, including London, and all of Surrey. The team checks the complete service address and available appointments before confirming a visit.
