Help with your fridge
A standalone fridge that no longer cools, leaks or sounds different needs a model-specific assessment. Tell us about the temperature, any alarm and the installation type.
Common reasons to request a repair
- Not cooling
- Water pooling
- Door seal problems
- Unusual noise
Standalone and integrated fridge enquiries
Tell us whether your fridge is freestanding, under-counter or integrated behind a furniture door. Describe changes in cooling, ice on an internal surface, water pooling or a door that will not close properly. Include any alarm or temperature reading and when the symptoms began.
Model and fitting details matter
Larder fridges and models with a small ice compartment have different layouts. Mention an internal ice box, dispenser or unusual fitting arrangement. Specialist and commercial refrigeration must be confirmed individually. Avoid pulling out a fitted fridge or opening covers to investigate the cooling system.
Before the engineer visits
Provide the complete model, symptoms and whether the fridge is integrated. Do not move a heavy fitted appliance to reach its label.
The office will explain the visit charges and confirm an appointment. If additional parts or work are needed, the engineer discusses the options before proceeding. Repair suitability depends on the model, fault, condition and parts availability.
Brands and model information
Choose your brand for model-number guidance and repair enquiry information.
Replacing a built-in appliance?
We also accept built-in fridge installation requests. Include the new model, cabinet measurements and removal requirements.
Your fridge repair questions
My appliance has a separate freezer section. Which category should I use?
Choose Fridge freezer if it has separate fridge and freezer compartments. The office can help classify the appliance from the full model if you are unsure.
Can you install an integrated replacement fridge?
Send the new model, cabinet dimensions and furniture-door hinge arrangement. Installation suitability and any alterations are checked before a fitting is agreed.
London, the M25 area and Surrey visits
We cover every area inside the M25, including London, and all of Surrey. The team checks the complete service address and available appointments before confirming a visit.
