Separate the alert from the freezing complaint
Copy the warning or symbol and note whether it followed a power interruption, an open door or no obvious change. Include readings you already have, but say whether they are displayed settings or measured temperatures. Silencing an alarm does not establish that normal freezing has returned. You do not need to repeatedly open the door or run a test to make the enquiry.
Explain ice build-up and access before the visit
Describe where ice is visible and whether a drawer or door is obstructed. Do not chip it away, add heat or force a frozen drawer. Tell the office if the freezer is tall, under a counter, integrated or difficult to reach. Assessment arrangements and any preparation should be agreed for that model, not copied from instructions for a different freezer.
Details to include with this request
- Bosch E-Nr and upright, under-counter or other layout.
- When the warning or loss of freezing began.
- Visible ice, door obstruction and exact display wording.
- Any recent power interruption, move or installation work.
Identify the exact Bosch model
Bosch’s model finder identifies the E-Nr, FD and serial-number details on the appliance rating label. Bosch UK model-number finder
Copy the complete reference as printed, including any suffix. Use an accessible label or your appliance paperwork; leave built-in units, electrical covers and heavy appliances in place. If the label cannot be reached safely, explain this when you contact us.
If you are considering a replacement
A fitted freezer replacement needs cabinet, ventilation and door-fixing details checked against the proposed model. Tell the office about difficult access or a shared housing with another appliance.
Read the freezer installation guide →
Bosch freezer repair questions
Can you guarantee the contents will remain frozen until the visit?
No. A booking does not restore reliable storage. Make appropriate arrangements for affected contents and do not assume that an available appointment or a silenced alarm means the freezer is safe to rely on.
Should I defrost an iced-up freezer first?
Describe the ice to the office before changing the appliance’s condition. Any normal defrosting must follow the exact model’s instructions; do not use tools or extra heat to speed it up.
Arranging a visit inside the M25 or in Surrey
Send the full address, appliance details and best visit contact. UKCDA checks the enquiry, explains the applicable charges and confirms an appointment with you. Parts availability and further work are assessed for the individual appliance. The request form does not take payment or reserve a visit.
West London · W7 / Hanwell · Central London · South East London · All DA postcodes · All RM postcodes
See our service-area guide or contact the office about access, a tenant’s appliance or a business property.
