When water is still inside after the programme
Describe the visible water level, the displayed status and whether the machine has finished or stopped part-way through. Mention any recent sink, waste-pipe or kitchen work. The engineer needs to consider the appliance and its installation together; a symptom described as not draining should not automatically be treated as a failed pump. Do not remove lower panels or tilt an integrated machine.
When the cycle ends but the wash result changes
Explain what is different: food remains on dishes, items feel cold, a film appears on glassware or the drying result has deteriorated. Note whether every rack is affected and whether the change started suddenly. If you consulted the handbook or changed a normal user setting, include that information. We can then distinguish your reported result from a programme that never reaches its finishing stages.
Details to include with this request
- Bosch E-Nr and the exact text or code on the display.
- Whether the cycle ends normally, stops early or runs continuously.
- Water level or wash-result observations, with no dismantling.
- Fully integrated, semi-integrated or freestanding fitting and any recent plumbing work.
Identify the exact Bosch model
Bosch’s model finder identifies the E-Nr, FD and serial-number details on the appliance rating label. Bosch UK model-number finder
Copy the complete reference as printed, including any suffix. Use an accessible label or your appliance paperwork; leave built-in units, electrical covers and heavy appliances in place. If the label cannot be reached safely, explain this when you contact us.
If you are considering a replacement
A replacement dishwasher must work with the opening, furniture front, plinth and existing services. The nominal width alone does not establish compatibility, so send both model numbers before a fitting is agreed.
Read the dishwasher installation guide →
Bosch dishwasher repair questions
Does water in the base always mean the same fault?
No. The location and stage matter: water in the wash compartment, a leak onto the floor and a message during filling are not interchangeable observations. Tell us exactly what you can see safely and when it appeared.
Can the furniture door affect the visit?
Yes. The office should know that the dishwasher has a fitted kitchen front and whether the door opens freely. Leave the furniture door and plinth attached unless the engineer specifically arranges otherwise.
Arranging a visit inside the M25 or in Surrey
Send the full address, appliance details and best visit contact. UKCDA checks the enquiry, explains the applicable charges and confirms an appointment with you. Parts availability and further work are assessed for the individual appliance. The request form does not take payment or reserve a visit.
West London · W7 / Hanwell · Central London · South East London · All DA postcodes · All RM postcodes
See our service-area guide or contact the office about access, a tenant’s appliance or a business property.
