Terms and Conditions

All sales are final, and no refunds will be given unless the product is found to be faulty under warranty terms.

If a product develops a fault, we may offer a discounted replacement at our discretion.
Customers are responsible for ensuring the product suits their needs before purchase.
We are not responsible for installation issues or damages caused by improper setup after the sale.

We provide a 3-month warranty on repairs, covering only the work performed and specific parts used.

Warranty does not cover unrelated faults or new issues that arise after the repair.
Pre-existing conditions not addressed in the original repair.
Damage caused by misuse, power surges, water damage, or improper handling.
Repairs attempted by a third party after our service will void our warranty.
Once repair and parts have been agreed and ordered, no cancellations are allowed. The full quoted amount will be charged.
If a repair is not possible, we may offer a discounted replacement where applicable.

A call-out fee applies to all service visits, payable at the time of booking or on arrival.

If the customer chooses not to proceed with the repair after receiving a quote, the call-out fee remains payable.
If the appliance is beyond economical repair, alternative solutions may be offered, such as replacement or disposal.

We are not responsible for previous repairs, modifications, or hidden defects.
Not liable for indirect losses, spoiled food, or inconvenience due to appliance failure.
No guarantee that repairs will prevent future breakdowns or extend the life of an appliance.
Customers must provide safe and accessible working conditions. Unsafe or restricted access may result in refusal of service.

Technicians take precautions, but we are not liable for pre-existing damages.
We are not responsible for issues arising from old, faulty, or fragile plumbing, electrical connections, or fittings.
Improper third-party installation issues are excluded.
Customers must ensure appliances are in safe, accessible locations before service.
If accidental damage occurs due to technician negligence, we will assess and may offer a resolution at our discretion.

Customers must provide accurate details about faults when booking service.
Delays or extra costs due to incorrect information are the customer’s responsibility.
If unavailable at the agreed appointment time, a missed visit charge may apply.

We strive to ensure customer satisfaction. If dissatisfied, customers must contact us directly before leaving a public review.

Unresolved issues should be addressed with us first to allow for proper resolution.
We are committed to addressing concerns and encourage direct communication to maintain high service quality.